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Go to the shopCommon Questions and Answers to Guide Your Shopping Experience
Got questions? We’ve got the answers! Below, you’ll find helpful information about our products, services, and policies to make your shopping experience seamless and enjoyable.
How long will it take to receive my order if I choose standard shipping?
Standard shipping usually takes between 5 to 7 business days, depending on your location. You will receive a tracking number once your order has been dispatched.
Can I change or cancel my order after I’ve placed it?
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make any changes or cancel the order, please contact us within 1 hour of placing the order. We will do our best to accommodate your request.
Why am I being charged tax on my order if I’m outside the country?
Sales tax may apply based on your shipping destination. Some regions, including certain international locations, require tax to be collected on sales, depending on local laws. This is automatically calculated during checkout.
What should I do if I receive a damaged item in my order?
If you receive a damaged product, please contact our customer service team immediately with a photo of the damage. We’ll either issue a replacement or offer a refund, depending on your preference.
Can I use multiple discount codes for one order?
Unfortunately, only one discount code can be applied per order. If you have multiple codes, you’ll need to choose the one that offers the best savings.
Are your products suitable for beginners or only for professionals?
We offer a wide range of art and craft supplies suitable for all skill levels. Whether you’re a beginner or a seasoned professional, our products cater to different needs, ensuring that everyone can enjoy their creative process.
Do you offer gift cards for your store?
Yes, we offer gift cards of various denominations. They can be used to purchase any item from our store. Simply select the gift card option during checkout.
Why was my payment declined even though I have sufficient funds?
Payment declines can occur for several reasons, including issues with the card issuer or technical problems. We recommend checking your card details, ensuring sufficient funds, or trying a different payment method. If the issue persists, please contact your bank or our customer service.
How do I track my order after it’s been shipped?
Once your order has been shipped, you’ll receive an email with tracking information. You can use this number on the courier’s website to track the delivery status of your package.
Can I return an item if it’s been opened or used?
We only accept returns on unused or unopened items. However, if the product is defective or damaged upon arrival, please contact our customer service team, and we will assist you with the return or exchange process.
